News — Processing your order
All in an afternoon
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Now, we’re called the ‘Tutu Factory’ but most of my time is packing up veils lately. It’s all I seem to do at the moment! I thought I’d share which veils I packed up in just one afternoon. So, these are from about 2-3 hours of packing up ready to post out that afternoon. The morning consisted of me cutting out all the veils and various tutus so packing orders was a nice change. Veil 1 – True Love’s Kiss Minnie Veil This was a super 30″ long white sparkly veil with silver ears and tiara. This is...
Changes at the Tutu Factory
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We're back from our week off and we've decided to make some changes here at the Tutu Factory. What will we be changing? Processing Times Refunds and Exchanges Communication Introducing Luby&Lola Processing Times Our processing times are changing. We're increasing our processing times to 1-3 weeks. Certain items that require more work will be set at 2-4 weeks but this will be stated in the product descriptions, so you can be fully aware of the time frame before purchasing. Some orders may still be sent out within a week, and others may take the full three weeks. It will...
Behind The Scenes
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How We Make Your Order - from start to finish! We thought we'd give you a little insight behind the scenes of your orders at the Tutu Factory. We're going to take you from the beginning of the process right up to the end!A lot of people usually think that we are a large company with a team of staff. But really we work out of the spare room of our house and in some cute little studios down the bottom of our garden! There's only a few of us here, working long hours every day as well as running...